VETERINARY STATION RIJEKA d. o. o., Stube Marka Remsa 1, Rijeka (hereinafter referred to as “VetPet” or “we”), the owner of the online store vetpet.com.hr, declares that all personal data (hereinafter referred to as “data”) are considered strictly confidential and are treated in accordance with the applicable legal provisions in the field of personal data protection.
The protection, collection and use of collected data by VetPet is enhanced by the conditions set by the European Commission for the implementation of the GDPR (General Data Protection Regulation).
Privacy protection describes how the Seller handles your personal data that it receives while using the vetpet.com.hr website, when talking to us, when resolving complaints, during the purchase process, when creating a personal profile and registering, receiving notifications about promotions and offers, and includes other processes that are directly and indirectly related to your visit to vetpet.com.hr.
Collection and processing of personal data
Registration
If you register, we process the following data: Identification data (Name, surname, in the case of a purchase on a company account, OIB and VAT ID number), contact data (e-mail address, postal address, billing address, telephone number, bank details and payment details). Also, when accessing our website, your IP address is collected. If you purchase as a guest, the following data is processed when purchasing: name, surname, delivery address, payment details. In both cases, the processing of personal data is necessary for the conclusion of a purchase contract in which you, as a buyer, are a party, and for the delivery of the product.
Marketing messages
You can receive product and campaign notifications for related products that you have purchased from us. The data we process is your e-mail address, and other registration data if you are a registered user. To process your data, we need your consent, which the user gives at the time of consent to receive the newsletter. You can always refuse to receive these messages by sending a request to the e-mail address: vetpet@veterinarska.hr.
Publishing and sharing content
Connecting to social networks, thanks to which you can share the mentioned content on your profile via the sharing field. After connecting, personalized offers may appear on your social networks and other websites.
With each interaction you have with social networks, the social network service provider records your behavior using cookies and other technologies. Our website may contain links to other websites that provide you with the information you need. We are not responsible for any information, materials, products, or services contained on these websites. These are sites owned or operated by other companies and organizations, which process data according to their own principles of security and protection of personal data.
Purpose of processing personal data
Purchase of goods
We usually process your personal data for the purpose of fulfilling the sales contract, in order to successfully process your order and deliver the goods.
Marketing activities
The purpose is to inform you about promotions and discounts, as well as news that we offer. You can refuse to receive messages at any time via the unsubscribe link, which is located at the bottom of each e-mail with this type of message.
Improving website performance
We also use your personal data to improve our services and website operation. We process data about your behavior on our websites, which allows us to gain information based on which we can continuously improve your user experience.
Customer support
In order to ensure a quick and quality response to your inquiries, we use your personal data to successfully process all requests and inquiries. We also use the data to customize communication to you. For example, we may contact you via a contact form for which we have approval to inform you that you have items in your cart or to help you complete your order.
Safety and security
We may also process personal data for the purposes of ensuring the protection and security of our customers and systems, exercising our rights and legal claims, detecting and preventing fraud, resolving disputes and implementing agreements. We may also process personal data for the purposes of possible controls by public authorities.
Sharing personal data
In most cases, we process your personal data for our own purposes, only when it is necessary to implement a sales contract and when required by the regulations of the Republic of Croatia, we share your data with third parties.
The entities to which we may transfer your personal data are:
- Companies that provide payment services, solely for the purpose of processing payments based on your order, or fulfilling the purchase.
- Delivery services, for the purpose of delivering ordered products or services and resolving complaints.
- Legal entities that provide us with marketing campaign services, maintain our software, technology suppliers, cloud service providers, legal or financial representatives, public authorities.
User rights
Your rights are as follows: right to rectification, right to erasure, right to restriction of processing, right of access, right to portability, right to object, right to appeal.
In order to exercise any of the above rights, you must send a request to the e-mail: vetpet@veterinarska.hr. If you believe that your rights are not being respected, you have the right to file a complaint with the Personal Data Protection Agency.
Cookies
Cookies are standard tools for storing information about the use of websites.
A cookie is a small piece of data that a website stores on a visitor’s computer or mobile device. Thanks to some cookies, we can link your activities on our websites until you close your browser. Most browsers allow the use of cookies, but the user can delete them at any time or set the browser to prohibit their storage. The most common reasons for using cookies are: identifying visitors, remembering specific user preferences, helping to enter information that has already been entered during previous visits, collecting data for analysis and promotional campaigns.
VetPet uses the following cookies on the website: vetpet.com.hr:
By duration:
- Temporary cookies – stored on your computer and automatically deleted after you close your web browser
- Permanent cookies – which remain in your browser or device for a certain period of time or until you manually remove them.
- Third-party cookies – there are external services that store limited cookies for the user (Adwords, Instagram, Facebook, Google analytics).
Functional cookies are divided into:
- Essential – they are essential for the use of the website, without them the purchase is not possible.
- Functional – they provide the service that the user requested
- Analytical – they cannot track the user’s activities on other websites and are used to improve your user experience on our websites.
- Marketing – we use them to personalize the content of advertisements. They can also be used to measure the effectiveness of the campaign with which the user was in contact during the visit to the website.
Cookie management
You can refuse cookies completely or limit them to the types you have selected through your browser. If you restrict the use of cookies, you will limit the functionality of our websites and you will not be able to use the full range of functions we offer. Information about pre-selected settings for the use of cookies can be found in the documentation of all internet browsers.
Changes to the Privacy Statement
VetPet may amend the Statement at any time by publishing the amended text on the website vetpet.com.hr. Amendments to the Statement shall enter into force immediately upon publication on the website vetpet.com.hr.
